First, download the free GoToMeeting, GoToWebinar or GoToTraining app on the App Store, Google Play or Windows store. Once installed, it’s much like joining from a computer. Simply click the link in your invitation email or open the app and enter the session ID. Do I need a GoToMeeting, GoToWebinar or GoToTraining account to attend a session?
- Gotomeeting Desktop App
- Gotomeeting For Mac Os
- Gotomeeting Mac App Store Apps
- Gotomeeting Mac App Store Settings
HELP FILE
Why isn't the download working?
On occasion, a stuck process, application install issue, or driver conflict can prevent the GoToMeeting software from launching properly. Read on below for some troubleshooting help!
If your Mac is running any version of OS X newer than 10.9 (Mavericks), you’re set to screen share. Best app to run windows apps on mac. GoToMeeting also works great on PC, iOS and Android devices. Whichever system someone uses, they can see what you share from your Mac screen without issue. The GoToMeeting mobile app gives you the accessibility & reliability you need to take your work with you on the road & across the globe. Whether it’s a business-critical meeting, or a casual discussion, we know that every conversation is important. With more than 2.5 million downloads & a user ratin.
If you need to join a meeting ASAP..
If you're in a time crunch and need to get into a meeting as quickly as possible, here are some quick tips to get you there.- Use your Google Chrome browser – Instead of installing the software, you can use our fully browser-based Web App to host or join a session entirely within your Chrome browser window – no download required! Just go to https://app.gotomeeting.com and enter in the Meeting ID (or room name). Learn more.
- Restart the download – Usually you will be launched directly into session, but it's possible that the automatic process got stuck somewhere along the way. Try installing the software directly here first, then join or start your session again.
- Check the browser-specific instructions – Each web browser works a little differently when downloading files, so it's possible that you missed a prompt or a button somewhere along the download process. Find our browser-specific instructions on installing the software here:
- Google Chrome for Windows or Mac
- Mozilla Firefox for Windows or Mac
- Internet Explorer for Windows
- Apple Safari for Mac
- Use our mobile app – Our free iOS, Android and Windows Phone apps can get you into session right away, whether you're on the go or at your desk. Learn more.
- Check to see if GoToMeeting is experiencing an outage – You can check our service status page for the latest updates and known issues. You can also subscribe to email or SMS notifications.
When you have some time to troubleshoot..
If you're not rushing to join a meeting right away, try running through these tips and tricks to ensure that you're ready to go when it's time to meet.- Run a system check. – It's possible that your computer do not meet the minimum requirements required to join a meeting. Get a quick rundown of any issues now by running our automatic system checker now
- Check your internet connection. – The GoToMeeting Connection Wizard tests and determines the ideal connection settings that GoToMeeting can make within your network. Greenshot app for mac. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.
- Check your firewall settings. – Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoToMeeting. Open app empty mac cache.Learn more. Seeing Error 12029?Learn more.
- Ensure you can use the desktop software. – Some GoToMeeting subscription plans do not include access to the desktop app, so these organizers and their attendees must use their web browser (https://app.gotomeeting.com) or mobile apps to meet. Learn more.
- Update your audio and video drivers (Windows only) – If you experience a long delay before joining into a session, please ensure your audio and video drivers are up to date. Then try re-joining the session. Check your computer manufacturer's site for help on how to update drivers.
- End any GoToMeeting processes running in the background (Windows only) – If the download started but then froze, try force-quitting any GoToMeeting processes running in the background that might be slowing the download.
- Press Ctrl+Shift+Esc on your keyboard to open the Task Manager.
- For all entries that begins with the letters 'g2m', right-click it and select End Process.
- Try re-joining the session.
- Uninstall and reinstall – If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Go through the steps for uninstalling, then try installing fresh! Learn how to Uninstall GoToMeeting.
- Install via MSI – You might have better luck installing via MSI rather than going through the automatic download. Even though MSI downloads are typically used only by IT Admins, it can also be used to install the software on your own computer. Learn how to Install via MSI (Windows).
- Reboot your computer – If all else fails, try the old standby – shut down and reboot your computer, then try joining again!
Related Articles
- Why can't I join my session?
- Join Help & FAQs
- Why do I get a 'Could Not Connect' error when I try to join the session?
How To Install
Gotomeeting Desktop App
System Requirements:
Outlook for Windows:
· Windows 7 or later
· Microsoft Outlook 2016 (Click-to-run) or later
Outlook for Mac:
· Mac OS X 10.10 (Yosemite) or later
· Microsoft Outlook 2016 or later
Outlook on Web:
· Microsoft Outlook 2019 or later
Outlook for Windows:
· Windows 7 or later
· Microsoft Outlook 2016 (Click-to-run) or later
Outlook for Mac:
· Mac OS X 10.10 (Yosemite) or later
· Microsoft Outlook 2016 or later
Outlook on Web:
· Microsoft Outlook 2019 or later
Gotomeeting For Mac Os
Deploy the add-in organization wide (Admin only)
As an Office 365 admin, you can deploy the Outlook add-in for the users in your organization. View this article on how to manage deployment of add-ins.
As an Office 365 admin, you can deploy the Outlook add-in for the users in your organization. View this article on how to manage deployment of add-ins.
Install the add-in
1. In your Outlook app, click Store in the upper toolbar. If you are running the web version, click the Settings icon and then Manage add-ins.
2. Search for 'GoToMeeting' and click Add. If your account is managed by an IT admin, click Admin-managed in the left navigation to search and add.
1. In your Outlook app, click Store in the upper toolbar. If you are running the web version, click the Settings icon and then Manage add-ins.
2. Search for 'GoToMeeting' and click Add. If your account is managed by an IT admin, click Admin-managed in the left navigation to search and add.
Gotomeeting Mac App Store Apps
Sign in to GoToMeeting
1. If you're using the add-in for the first time, you'll need to sign in. From your Outlook app, create a new appointment or meeting.
2. Click GoToMeeting in the upper toolbar.
3. Click Sign In.
4. Enter your GoToMeeting email address and password, and click Sign In.
5. You're ready to start scheduling meetings from Outlook!
1. If you're using the add-in for the first time, you'll need to sign in. From your Outlook app, create a new appointment or meeting.
2. Click GoToMeeting in the upper toolbar.
3. Click Sign In.
4. Enter your GoToMeeting email address and password, and click Sign In.
5. You're ready to start scheduling meetings from Outlook!
Gotomeeting Mac App Store Settings
Uninstall the add-in
1. In your Outlook app, click File in the upper toolbar and Manage Add-ins. If you're running the web version, click the Settings icon and then Manage add-ins.
2. Click the add-in you'd like to uninstall, then click the Remove icon. If prompted with a confirmation, click Yes.
1. In your Outlook app, click File in the upper toolbar and Manage Add-ins. If you're running the web version, click the Settings icon and then Manage add-ins.
2. Click the add-in you'd like to uninstall, then click the Remove icon. If prompted with a confirmation, click Yes.